![]() ![]() ![]() We work on the support experience at Spotify - specifically the resources that help users help themselves. Oh and allow us to introduce ourselves! We’re a design and research duo from the CSAT team (it stands for “Customer Support Systems And Technology”). You won’t be surprised that we’re always striving for the latter :-) A bad help moment makes a frustrating experience even worse, while getting the help moment right can build lasting trust between a company and a human. ![]()
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